Frequently Asked Questions
You ask and we answer!
Time limited / additional colors to choose from
We are constantly experimenting with the colors of the leather. We test how they work in practice on selected models, how they stain and whether they are durable.
Do you want to have truly unique and original footwear, even among TREKs? Ask us about currently available optional colors.
Most often extra leather colors for the TREK shoes:
green / red
We also experimented with colors such as:
yellow / blue / brick red / turquoise
Note: In some cases, it is possible to dye the human skin. Most common cases it comes with black TREK leather. Dyeing is a very individual matter, depending on the type of human foot sweat. Coloring is not the basis for a complaint.
Dyeing the human skin
In the course of our activity, there are signals from clients that TREKs dye. Most often it is black. Much less other colors. One of our clients – it seems that she has found a way to dye TREKs: hair deodorant. Spray the inside of the shoes from time to time. Apparently it works!
How to choose the right size?
TREKs keep European unisex number standards. They usually match the sizes of other footwear that our customers wear. However, in order to avoid buying shoes that are too small or too big, it is worth contacting us before buying and dispelling doubts.
What will be helpful?
foot length
providing the length of the inner shoe insert that fits the customer well
Tracing the shape of your foot on an A4 piece of paper
Sole height for shoes standard sole thickness is approx. 2.5 cm at the heel, approx. 1.5 cm at the midfoot.
For sandals and light, summer flip-flops, the thickness of the sole on the heel is approx. 2 cm high, on the metatarsus approx. 1.3 cm.
Can I compose my own TREKs?
Theoretically yes, it is possible. To a limited extent – through the selection of individual TREK „ingredients”. Components must be available in the workshop at the time of ordering. Composing your own TREKs is an additionally paid service, costs start from EUR 25. Example variances are given below:
type of sole: thicker, thinner, flat, harder
sole color: black, brown, light
hem color (thread color): black, brown, red
strap length and color
the thickness (stiffness) of the yoke
How long do you have to wait for TREKs?
TREKs are hand-sewn footwear. The order execution time consists mainly of:
availability of materials (mainly jucht leather)
number of orders „in line”
holiday/holiday time
Some of the TREKs we have in warehouse and are ready for immediate shipment. We make sure that the stock of the warehouse is gradually increasing to minimize the waiting time for the ordered TREKs.
The list of models, available sizes and colors currently in stock can be checked by selecting the OUTLET menu, sandals, shoes or backpacks and bags:
We ship TREKs from stock the next business day
TREKs with a sewing order take about 7-10 days
How can I pay and collect my TREKs?
You can pay for the ordered TREKs in the following way:
payment by credit card, BLIK or PayPal
payment by bank transfer (transfer to the indicated account)
For shipments we use the GLOBAL EXPRESS service collaborating with our National Post Office
What are the delivery costs?
You pay for our time, job to do, materials etc.
We can pay for the shipping. So if you by by our store you have always one possibility:
Free shipping – for TREK purchases
How to pay less for TREK stuff?
5% discount for photos. Send us your photos in TREKs.
Buy more – pay less. Shopping with family or friends. Discount for 3 pairs!
TREK quality
All TREK shoes are made of 100% first-class leather, not stitched on the model, adapt and arrange individually to each foot. Made from start to finish by hand, with exceptional precision, they guarantee durability, convenience and comfort for many years.
Contact with us
Feel free to contact us. We are here to advise you, answer your questions, help you choose or provide information about the status of your order.
handmadeTREK@gmail.com
GSM: +48 664 015 406